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To learn more, go to What is Content Protection? If you need more help with Error , here are some common solutions you can try, depending on your computer's operating system. Steps for Windows 8. Steps for Windows 7 and Windows Vista.
Steps for Windows XP. Steps for Mac OS X. If the video still doesn't play, restart your computer, and then try watching the video again.
If the video still doesn't play, run the Microsoft Fix It Tool. If the video still doesn't play, delete the video license file: Tip: You may want to copy, print, or bookmark these steps, as they involve navigating away from this Help page. Close all open browser windows. On your keyboard, press and hold the Windows logo key and then press R. Open the Microsoft folder.
Silverlight is no longer supported in Safari 12.
Open the PlayReady folder. Delete the mspr. Right-click and select Delete , or on touch-enabled devices, press and hold and tap Delete. Important: Removing your mspr.
If the video still doesn't play, uninstall and reinstall Silverlight: Click Start and type "Add or remove programs" in the search box. Click Add or remove programs.
What you need to know about Microsoft Silverlight before its official demise
Click Microsoft Silverlight. Click Uninstall. Restart your computer, and open Prime Video. Once you try to play a video, you'll see a prompt to install Silverlight.
Open the Application Data folder. If the video still doesn't play, uninstall and reinstall Silverlight: Click Start and open the Control Panel. On your Dock, click Finder.
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